WYZE Concepts & Associates (“our firm/WYZE”) is a highly rated professional services firm with head office in Lagos, and offices in Abuja and London, providing qualitative professional services in the areas of accounting, taxation, assurance, advisory and technology services since 2009.
WYZE is the data controller for the personal data collected in connection with use of our services. We process personal data in and out of Nigeria.
• Information we obtain about you
• How we use your information
• Sharing your information
• Where we store your personal information
• International data transfers
• Your rights of access to information
• Other rights you might have
• Changes to this policy statement
How do we Collect Personal Information From You?
• When you sign up to open an account on our website;
• When you sign up to our newsletter or updates;
• When you place an order on our Website;
• If you ask us to keep in touch with you;
• If you ask us to receive personalised online content such as targeted advertising;
• If you complete a survey or send us feedback about our products, Websites or stores;
• If you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or our support services, to report a problem with the Website or a product or for any other reason.
What Personal Information do we Collect From You?
The personal information you give us may include your first and surname, title, gender, birth date (day and month), email address, phone number, physical address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.
The list below contains certain personal data that we collect automatically from your device when you visit our site;
• IP address
• The type of device & device unique identification number
• Browser type, operating system, broad geographic location (e.g., country or city-level location) and other technical information. We also collect information about how your device has interacted with our site, including the pages accessed, current URL, time you visited the site and links clicked. Collecting this information enables us to better understand the visitors who come to our site, where they come from and what content on our site is of interest to them.
Information about Cookies
A cookie is a small text file with a small piece of data that a website, app or other platform stores on your computer, tablet, smartphone or any other similar device, with information on your browsing and use, like a tag that identifies your device. Cookies are necessary, for example, to facilitate browsing and understand how users interact with platforms so they can be improved. They are also useful to provide advertising according to user preferences, as well as for other purposes detailed below. Cookies do not damage your computer or device.
How We Use Your Data
We may use and share non-personal data we receive or collect from you in accordance with the NDPR 2019. Specifically, we will only share data about you where we have a legitimate interest to do so.
WYZE may use the above personal data held about you for the following purposes (purposes for which we need your consent are marked *):
• To carry out obligations arising from any contracts entered between you and us and to provide you with information, products and services that you request from us, i.e. to process and complete your requests and to process your payments;
• To remind you of enquiries you have made about our services you have not engaged us for;
• To help us identify you and accounts you hold with us;
• To administer and manage our site, including to confirm and authenticate your identity, and prevent unauthorized access to restricted areas of our site;
• To conduct benchmarking and data analysis (for example, regarding usage of our site and demographic analyses of visitors of our site);
• To understand how visitors use the features and functions of our site;
• To manage and improve the Website and the services we provide through the Website;
• To tailor our Website content to your needs and preferences*;
• To manage the security of the Website and data collected via the Website;
• To provide other services requested by you, as described when we collect the data;
• To prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions.
• To address any enquiries, correspondence, concerns or complaints you have raised;
• For our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;
• To notify you about changes to any element of the Website;
• To provide you with information about other products and services we offer that are similar to those that you have already engaged us for or enquired about. We will only contact you by email with such information if you have consented to this. More information about this is set out below under the heading “legal basis for processing”*;
• To measure and understand the effectiveness of advertising we provide to you and others;
• To deliver relevant advertising to you, for example, newsletters*; and
• To make suggestions and recommendations to you about other products or services that may be of interest to you.
How We Share Your Data
• service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);
• analytics and search engine providers that assist us in the improvement and optimisation of the Website;
• law enforcement or regulatory agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability.
These third parties who may receive your data will process that data for the purposes specified above and in accordance with applicable law. WYZE will retain a list of the third parties with whom data is shared, which will be available upon request.
When we share your personal data with third parties we:
• only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.
Where We Store Your Personal Information
All information you provide to us is stored securely. Where we have given you, or where you have chosen a password which enables you to access certain parts of our systems you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Appropriate measures have been put in place to prevent unauthorized access to your data and from being accidentally lost. We have limited access to only sister business WYZE Consulting Services Limited (“WCSL”) and other third parties that provide us with support in the services that we offer which are;
• Financial institutions,
• Technological service providers,
• Logistics and Delivery partners,
You have the following rights with regard to your personal information:
• Access. You have the right to access data we hold about you. We will need you to prove your identity before we release any personal data to you.
• Rectification or erasure. You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right or obligation to retain it).
• Restriction. You have the right to restrict your use of personal information if the data is inaccurate, our use of the information is unlawful or if we no longer need to use the data for the purposes for which we hold it.
• Change of preferences. You can change your data processing preferences at any time. For example, if you have given your consent to direct marketing, but have changed your mind, you can opt out of receiving marketing communications by contacting us using the details provided below or clicking the “unsubscribe” link in any communication you receive.
• Automated decision making. You may object to how we are using information about you and the right not to have automated decisions made about you.
• Data portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us and (b) if we are processing that data on the basis of your consent (such as your marketing preference information) or to perform a contract with you (such as to manage your online account).
If you are looking for more information on how we process your personal data, or you wish to exercise your rights in respect of your personal data, please contact: